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Home Terms and Conditions
Please read these Terms and Conditions carefully. They apply to all users of the Dreamboxshops.co.uk Online store and to all business carried out by us. By using this website and/or placing an order, you are deemed to accept that these Terms and Conditions apply to you.
This does not affect your statutory rights as a consumer.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately when posted on the website. It is your responsibility to read the terms and conditions each time you order goods via the website and your continued use of the website shall signify your acceptance to be bound by the latest posted terms and conditions.

1. Definitions

In these Terms and Conditions

"we", "us" or "our" means Dreamboxshops.co.uk

"you" and "your" means the person or party using the Dreamboxshops.co.uk

the "Dreamboxshops.co.uk Online Store" or "web site" means www.Dreamboxshops.co.uk operated by us.

2. Contract

You shall select the goods you wish to purchase from the website and be able to view these selected goods in the shopping cart function of the website. At this stage, you can view the goods you have selected, check your selection, and make any necessary amendments to it. It is your responsibility to check the order carefully. You shall be liable for goods ordered regardless of any input errors.

Once you have selected all of the goods you wish to purchase from the website, then you should continue by clicking "Checkout". You can then either log in to retrieve your details or enter your address details for the purposes of this order.

Once you are happy with the payment details you have entered for the goods you wish to purchase from the website, you are then asked to select delivery options, then click "Confirm Order" to confirm your order details and delivery address. You then click "Complete Order" you are advised the order reference number, then click "Complete Order" again and secure payment options will be presented for you to choose.

Following production of the Acknowledgement, we shall process the order and the order shall be accepted by us sending you a email detailing the goods and delivery provisions (the "Acceptance"). Order status will then change to "Processing". Then "Dispatched" once the item has been dispatched along with tracking number. We will email you at every stage of the order.

Once the order has been submitted to us by you, you can view the order's status online. You should, therefore, log into your online account and view account history. Once the order has been submitted to us, you cannot amend or cancel the order without our prior written consent.

We can amend or cancel an order up to Acceptance of the order. In addition, we shall be entitled to reject any order which is made electronically if the order does not contain all the product, delivery and payment information required or if such information is not provided in the correct format.

Notwithstanding the foregoing, we reserve the right to refuse any order.

3. Prices and Availability

We reserve the right to change prices or to withdraw products at any time prior to despatch. We will use our reasonable endeavours to ensure that all products are available. However, products are displayed on this website subject to availability.

4. Products

All pictures of products are not shown to scale and for information only.

All information concerning products is provided by us in good faith and so far as the applicable law permits, we do not accept responsibility or any warranty for the accuracy of such information.

5. Payment and Title

Payment must be made using the secure online payment service "Moneybooker" They accept most credit cards and you do not need an account with them.

Ownership of the goods shall only pass to you on delivery of the goods. Risk shall pass to you (so that you are then responsible for all loss or deterioration of the goods or for any damage occurring) upon delivery.

6. Despatch

Orders received before 1 p.m. on a weekday are normally despatched on the same day subject to the size of the order and us being able to collect payment. Orders received after 1 p.m. will be despatched by 5 p.m. on the next working day provided that we have collected payment. Our working days are Monday to Friday excluding Bank Holidays and an order after 1 p.m. on a Friday will normally be despatched on the following Monday.

While we make every effort to deliver the goods in accordance with stated delivery dates you should note that we do not guarantee the time or date of despatch.

7. Delivery Charge and Delivery

You are responsible for the accuracy of the delivery information provided by you, for ensuring that someone is available at the delivery address to sign a receipt for the goods or for the collection of the goods from our carrier's nearest depot. You may specify a delivery address other than your home address.

The goods will be deemed to have been delivered in accordance with our obligations if they are delivered to the specified address or a security area and a receipt is signed by someone at the said address or security area. Delivery will also occur if you collect the goods from our carrier and sign for them. The said signatures will be conclusive evidence of delivery for the purpose of the contract.

The delivery charge specified during Checkout includes the cost of any packaging.

Delivery times are given for guidance only and we are not responsible for delays caused by matters beyond our reasonable control.

If you fail to accept delivery of or fail to collect the goods within a reasonable time, we reserve the right to recover any wasted delivery and re-delivery charges from you or from the payment that you have already made in respect of the goods.

8. Amendment of Orders

We reserve the right to cancel an order at any time if we have not received payment. You may request an amendment to an order prior to despatch by e-mailing us with your Order Reference Number and your request. Your order will be placed "on hold" until any changes have been agreed. We reserve the right to cancel or refuse an amended order.

9. Cancellation of Orders and the cooling off period

If your order has been despatched but has not been delivered, you may cancel the order by e-mail. The goods will be returned to us by our carrier. You remain responsible for the delivery charge and this will be deducted from your payment before payment is refunded.

Once you receive delivery of the goods, you have 7 working days cooling off period. During this period, you may cancel all or part of your order after the goods have been delivered to you subject to the following:

10. E-mail us within 7 working days of receipt of the goods and specify the items you wish to cancel. Please see the "Contact Us" page for contact details.

11. All goods must be returned in their original, unopened and unused condition together with their original packaging.

12. Goods must be returned to us within 7 days, at your cost, to us at Dreamboxshops.co.uk

You are liable for the original delivery charge and the re-delivery charge and we reserve the right to deduct these from your payment or to recover the same from you. If you do not return the goods to us after cancellation, we reserve the right to collect the goods from you and charge you direct costs of recovery. Refunds will be provided using the same payment type by which your order was made. Please allow 30 days from the date of cancellation for the refund to be issued provided that you return the goods to us within 7 days of the date of cancellation.

We reserve the right to refuse a return or refund if you fail to comply with the above terms.

13. Defective Goods or Goods Damaged during Transit

If you receive goods which are defective or have been damaged during transit, please e-mail us with details (including a digital photo if possible), as soon as possible and in any event within 7 days. We reserve the right to refuse a refund if the damage or defect is caused by you.

14. Set Offs and Refunds

We reserve the right to set-off any damages or costs which are recoverable from you by us by deducting the same from any refund.

15. Complaints Procedure

If you are dissatisfied with a product or any part of our service, please address your complaint to us in writing, by e-mail, we will endeavour to address your complaint efficiently and take such action as he may deem appropriate in the circumstances.

16. Contracts (Rights of Third Parties) Act 1999

The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms and Conditions. These Terms and Conditions do not confer or purport to confer on any third party any rights to enforce these Terms or Conditions or to enforce your rights hereunder.

17. Severability

If any of these Terms and Conditions are found to be unlawful, invalid or unenforceable by a Court, the remainder of the Terms and Conditions will not be effected and will remain valid to the full extent allowed by the law.

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